Artefact Value By Data

CIMB Niaga, Google Cloud, and Artefact Debut Enterprise AI Agents to Deliver Life-Centric Banking for Millions of Indonesians

PT Bank CIMB Niaga Tbk (CIMB Niaga), Google Cloud, and Artefact today announced the launch of purpose-built AI agents to enhance the banking experience for millions of Indonesians. This milestone in the organizations’ multi-year collaboration transforms how the bank addresses evolving customer needs and preferences across touchpoints. Developed by the CIMB Niaga AI Center of Excellence (CoE) and Artefact, using Google Cloud’s full-stack AI capabilities, the agents help bank staff offer tailored advisory and proactive guidance contextually relevant to an individual’s financial goals and life stages.

Artefact Germany and 2021.AI announce strategic partnership to advance sovereign AI in Europe

Artefact is proud to announce a strategic partnership with the technology firm 2021.AI to accelerate the adoption of sovereign, resilient, and responsible Artificial Intelligence across Europe. This collaboration brings together Artefact’s global consulting expertise in data transformation with 2021.AI’s cutting-edge GRACE AI Platform, ensuring organizations can scale their innovations while adhering to strict regulatory standards. The Royal Danish Ministry of Foreign Affairs actively facilitated this vital connection, aiming to foster a trusted European AI ecosystem that balances technological advancement with the values of safety and compliance.

Turning customer feedback into competitive advantage: How a global automobile manufacturer reduced operating costs by 90% and boosted conversion rates with AWS Generative AI

A global automobile manufacturer operating across multiple markets manages millions of unstructured customer interactions — from surveys and social media to contact centre logs. Seeking to transform its customer experience strategy, the company partnered with Artefact to build a Holistic Voice of the Customer (VoC) platform powered by Generative AI and AWS — replacing slow, manual analysis with a scalable, insight-driven system that directly improved sales conversion and customer retention.

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