Agentic AI is transforming back-end operations for businesses. A European telecom reduced service call resolution time by 60%, saved over €1 million annually, and boosted customer satisfaction using AI agents. This example offers key lessons for leaders while highlighting the common challenges companies must navigate when implementing agentic AI.
Is Agentic AI simply an extension of the generative AI projects undertaken until now? The answer is no. The focus is no longer on local optimization through a single use case, but on the complete reinvention of core business processes to extract tangible and measurable value. An agent is not a rebranded assistant. An assistant answers or generates content. An agent, however, aims for a specific business objective, makes decisions, interacts with systems, and executes actions. It maintains a state, manages exceptions, and escalates when it reaches its limits. This difference is not cosmetic: an agent is not designed to "answer," but to act within a process.
The Adopt AI International Summit 2025 took place on November 25th – 26th at the iconic Grand Palais in Paris. We were immensely honored to welcome President Emmanuel Macron, along with our 600 speakers and 250 exhibitors. The event drew 20,000 attendees to its 7 ecosystem stages, including AI for Health.
We are proud to share with you the replays of the AI for Industry' Speakers who took the stage at Adopt AI and delivered outstanding value to the summit. Their vision, strategic perspectives, and real-world experience have been invaluable in inspiring organizations to shape and accelerate their AI roadmaps.
We are proud to share with you the replays of the AI for Travel' Speakers who took the stage at Adopt AI and delivered outstanding value to the summit. Their vision, strategic perspectives, and real-world experience have been invaluable in inspiring organizations to shape and accelerate their AI roadmaps.
We are proud to share with you the replays of the AI for Retail & Consumers' Speakers who took the stage at Adopt AI and delivered outstanding value to the summit. Their vision, strategic perspectives, and real-world experience have been invaluable in inspiring organizations to shape and accelerate their AI roadmaps.
We are proud to share with you the replays of the AI for Finance’ Speakers who took the stage at Adopt AI and delivered outstanding value to the summit. Their vision, strategic perspectives, and real-world experience have been invaluable in inspiring organizations to shape and accelerate their AI roadmaps.
In an era where every customer interaction produces a data point, marketing transformation is no longer just about technology adoption, it is about intelligence. The next evolution of digital marketing isn’t defined by isolated tools, but by how seamlessly data and AI converge to create meaningful, measurable growth.
In this conversation for The Bridge, Artefact’s Alexandre Thion de la Chaume, Managing Partner, and Florence Bénézit, Partner and Data & AI Governance Expert, explore the major challenges of AI in industry and manufacturing, and the conditions that need to be met for AI to become a real driver of performance, innovation, and resilience.
