CIMB Niaga、谷歌云和 Artefact 首次推出企业级 AI 代理,为数百万印尼人提供以生活为中心的银行服务
PT Bank CIMB Niaga Tbk (CIMB Niaga), Google Cloud, and Artefact today announced the launch of purpose-built AI agents to enhance the banking experience for millions of Indonesians. This milestone in the organizations’ multi-year collaboration transforms how the bank addresses evolving customer needs and preferences across touchpoints. Developed by the CIMB Niaga AI Center of Excellence (CoE) and Artefact, using Google Cloud’s full-stack AI capabilities, the agents help bank staff offer tailored advisory and proactive guidance contextually relevant to an individual’s financial goals and life stages.





