CIMB Niaga, Google Cloud e Artefact estreiam agentes Enterprise AI para oferecer serviços bancários centrados na vida de milhões de indonésios
PT Bank CIMB Niaga Tbk (CIMB Niaga), Google Cloud, and Artefact today announced the launch of purpose-built AI agents to enhance the banking experience for millions of Indonesians. This milestone in the organizations’ multi-year collaboration transforms how the bank addresses evolving customer needs and preferences across touchpoints. Developed by the CIMB Niaga AI Center of Excellence (CoE) and Artefact, using Google Cloud’s full-stack AI capabilities, the agents help bank staff offer tailored advisory and proactive guidance contextually relevant to an individual’s financial goals and life stages.





